Terms of service
Last updated: November, 2025
Welcome to Soulove.
By accessing or making a purchase through our website (www.soulove.shop), you agree to comply with the following Terms of Service (“Terms”).
Please read these Terms carefully before using our site.
If you do not agree with any part of these Terms, you may not access or use our services.
1. General Overview
This website is operated by Soulove LLC (“Soulove,” “we,” “us,” or “our”).
Throughout the site, the terms “we,” “us,” and “our” refer to Soulove.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms, including additional policies referenced herein or linked on the site (such as our Privacy Policy and Return Policy).
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates.
2. Online Store Terms
By using our site, you confirm that:
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You are at least 18 years old (or the age of majority in your jurisdiction).
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You will not use our products for any illegal or unauthorized purpose.
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You agree not to reproduce, duplicate, copy, sell, or resell any portion of the Service without our express written permission.
Any breach of these Terms will result in immediate termination of your access to our services.
3. Product Information & Pricing
We make every effort to display the colors, materials, and details of our products as accurately as possible. However, we cannot guarantee that your device’s display accurately represents colors or textures.
All prices are listed in USD unless otherwise stated. Prices are subject to change without prior notice.
We reserve the right to modify or discontinue any product at any time without liability.
Occasionally, there may be errors in product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors and to cancel or refuse orders placed based on incorrect information.
4. Orders & Payment
All purchases made through our site are subject to product availability and order acceptance.
We reserve the right to limit or refuse any order at our sole discretion.
You agree to provide current, complete, and accurate purchase and account information for all transactions.
Payment must be made in full at the time of purchase.
We accept major credit cards, PayPal, and other methods as displayed at checkout.
5. Shipping & Delivery
Orders are typically processed within 2–4 business days and delivered within the estimated timeframes listed on our Shipping Policy.
Delivery times may vary based on your location and courier performance. Soulove is not responsible for delays, losses, or delivery issues once a package has been shipped.
Customers are responsible for providing accurate and complete shipping information.
If incorrect details are entered, Soulove will not be held responsible for failed deliveries or lost packages.
6. Returns & Exchanges
We offer 14-Day Easy Returns as detailed in our Returns Policy.
Items must be returned in original, unused condition with all packaging, stickers, and accessories intact.
Refunds will only be processed after inspection and approval by our team.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.
Unauthorized returns sent without prior approval will not be accepted.
7. Warranty
All Soulove jewelry is covered by a 12-Month Premium Warranty, which includes protection against manufacturing defects and significant color issues under normal use.
This warranty does not cover:
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Normal wear and tear
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Misuse or improper handling
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Scratches, bending, or tarnishing due to chemicals or moisture exposure
Warranty claims can be submitted by contacting support@soulove.shop.
8. Promotions & Discounts
Promotions (including Buy One Get One Free or similar offers) are valid for a limited time only.
Promotions cannot be combined or applied retroactively to past orders.
If part of a promotional set is returned, refunds will be adjusted according to the applied discount.
9. Intellectual Property
All content on this site — including but not limited to images, videos, designs, text, graphics, logos, product photography, and descriptions — is the exclusive property of Soulove LLC and protected by international copyright and trademark laws.
Reproduction, distribution, modification, or use of any content for commercial purposes without written authorization from Soulove is strictly prohibited.
Any unauthorized use of our intellectual property for business, marketing, or commercial gain will result in immediate legal action to the fullest extent permitted by law.
10. Third-Party Links
Certain content, products, or services may include materials from third parties.
Soulove is not responsible for the content, accuracy, or reliability of third-party sites linked to or from our website.
11. Limitation of Liability
Soulove shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
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Use or inability to use our products or services
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Shipping delays, lost packages, or courier errors
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Misuse, negligence, or improper handling of jewelry
To the maximum extent permitted by law, Soulove’s total liability for any claim will not exceed the purchase price of the product in question.
12. Indemnification
You agree to indemnify and hold harmless Soulove LLC and its affiliates, employees, and agents from any claims or demands arising out of your breach of these Terms or violation of any law or third-party rights.
13. Governing Law
These Terms and all transactions are governed by and construed under the laws of the State of Florida, United States, without regard to conflict of law principles.
Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of Florida, USA.
14. Contact Information
For questions about these Terms or our policies, please contact us at:
📧 support@soulove.shop
15. Enforcement of Intellectual Property Rights
Soulove enforces its intellectual property rights rigorously.
Any company, organization, or individual found reproducing or distributing our images, designs, or marketing materials without explicit permission will be subject to legal action and claims for damages under applicable U.S. and international copyright law.
