Privacy policy
Last updated: November, 2025
Welcome to Soulove.
Your privacy is extremely important to us. This Privacy Policy describes how Soulove LLC (“Soulove,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website (www.soulove.shop) or make a purchase from us.
By accessing or using our site, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
When you visit Soulove.shop, we may collect the following types of information:
a. Personal Information
When you make a purchase, create an account, or contact us, we may collect:
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Your name
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Email address
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Billing and shipping address
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Phone number
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Payment details (processed securely via Shopify or our payment partners)
We do not store full credit card information on our servers.
b. Non-Personal Information
We also collect data automatically through cookies, analytics, and web beacons, including:
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IP address
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Browser type
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Device information
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Referring site or ad source
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Pages viewed and time spent on our site
This helps us improve your experience and understand how visitors interact with our store.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Communicate order updates and support inquiries
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Verify payment and prevent fraudulent activity
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Provide product recommendations and personalized content
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Send marketing communications (only if you have opted in)
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Improve our website performance and services
3. Email Marketing & Communication Preferences
If you subscribe to our newsletter or marketing updates, you may receive emails about new collections, exclusive offers, and brand news.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly at support@soulove.shop.
We strictly comply with anti-spam laws, including CAN-SPAM and GDPR.
4. Sharing Your Information
We value your trust and will never sell or rent your personal information.
However, we may share limited data with trusted third parties to operate our business effectively, including:
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Shopify (our e-commerce platform)
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Payment processors (e.g., Stripe, PayPal, Shop Pay)
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Shipping partners for order delivery
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Email service providers (e.g., Klaviyo)
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Advertising platforms (e.g., Meta, Google) for marketing purposes
All third parties are contractually obligated to protect your data and comply with privacy laws.
5. Cookies & Tracking Technologies
Our site uses cookies and similar technologies to:
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Keep items in your cart
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Remember your preferences
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Analyze traffic and visitor behavior
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Deliver personalized ads
You can disable cookies in your browser settings, but certain site features may not function properly without them.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax or accounting obligations).
After this period, your data is securely deleted or anonymized.
7. Data Security
We implement industry-standard encryption and security protocols (SSL/TLS) to protect your data during transmission and storage.
While no online system is 100% secure, we take every reasonable measure to safeguard your information against unauthorized access, disclosure, or misuse.
8. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request corrections or deletions
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Withdraw consent for marketing communications
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Request data portability (EU and California residents)
To exercise your rights, contact us at support@soulove.shop.
9. Third-Party Services
Our website may contain links to third-party sites or services.
We are not responsible for the privacy practices or content of these sites.
We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13 years old.
If we learn that such data has been inadvertently collected, it will be promptly deleted.
11. Intellectual Property & Content Protection
All photos, videos, texts, graphics, logos, and product designs displayed on Soulove.shop are the exclusive property of Soulove LLC and are protected by U.S. and international copyright and trademark laws.
Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.
Any company or individual found using our materials for commercial purposes will face legal action to the fullest extent of the law.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with the “Last Updated” date.
Continued use of our website constitutes acceptance of any changes.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact our team at:
📧 support@soulove.shop
Soulove LLC
Our Promise
At Soulove, your privacy and trust mean everything to us.
We are committed to protecting your information with the same care and integrity that define every piece of jewelry we create.
