Order & Shipping
At Soulove, we take pride in crafting and delivering each piece of jewelry with the utmost care and attention to detail.
Please review the information below regarding our order processing, shipping policies, and warranty coverage.
Order Processing
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All orders are typically processed and shipped within 2–4 business days after the purchase is made.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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Once your order is shipped, you will receive a confirmation email containing your tracking number to monitor delivery progress.
If you wish to cancel or modify your order, you may do so within 24 hours of placing it.
After this period, orders can no longer be altered or cancelled as they will have entered processing for shipment.
For any inquiries or assistance, please contact our team at:
📧 support@soulove.shop
Shipping Options & Delivery Times
We offer complimentary shipping on all orders over $100 USD — a gesture of appreciation to our valued customers.
Estimated delivery times:
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United States: 5–10 business days (excluding weekends and holidays)
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International Orders: 7–14 business days (depending on the destination and customs processing)
Please note:
Delivery times may vary depending on courier performance, seasonal demand, and external factors such as weather or customs delays.
We appreciate your patience and understanding.
Address Accuracy & Delivery Responsibility
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided (e.g., missing building or apartment number), Soulove will not be responsible for delays, lost packages, or failed deliveries.
While our team will gladly assist in contacting the shipping carrier to help locate or redirect your package, we cannot guarantee recovery or issue refunds for orders affected by address errors.
Soulove Warranty – 12-Month Premium Coverage
Every Soulove creation is protected by our 12-Month Premium Warranty, a reflection of our confidence in the craftsmanship and quality of our jewelry.
This warranty covers:
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Significant defects in materials or workmanship
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Color issues or loss of plating on gold or silver jewelry under normal use
This warranty does not cover:
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Minor wear and tear or natural aging
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Pearl discoloration or fading due to exposure
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Damage caused by misuse, impact, or improper storage
If you believe your item qualifies for warranty support, please contact us at:
📧 support@soulove.shop
Our team will assist you with inspection and next steps for repair or replacement.
Additional Information
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Delivery times may be extended for remote areas or during peak periods.
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Once a package has left our facility, Soulove is not responsible for courier delays, lost packages, or delivery interruptions caused by third-party carriers.
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We currently do not offer express or overnight shipping.
Shipping Destinations
Soulove ships to most international destinations.
If your country is not listed at checkout, please contact our support team for assistance and shipping options.
Commitment to Excellence
At Soulove, every order is handled with care, precision, and respect for our customers.
Our goal is to ensure that your jewelry arrives safely, beautifully packaged, and ready to be treasured for years to come.
