Returns, exchanges & warranty

Request a return or size exchange within 14 days of delivery. Pieces must be unused; trying a piece on to check the fit is fine, but worn pieces are not eligible.

You pay the return shipping. For size exchanges, Soulove pays to send the replacement.

Our 12-month warranty covers loss of color, stones falling out, clasp issues and defects.

Return the affected piece for inspection. An approved claim is resolved with the same piece as a replacement or a Soulove gift card for the amount originally paid for the piece.

You pay the shipping back to us; Soulove pays to send a replacement.

For refunds, size exchanges and warranty claims, you pay the shipping back to Soulove. Soulove pays the shipping for a replacement piece.

Contact support@soulove.shop before returning a piece so we can provide return instructions. Include your order number and tell us what you need help with.